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All products sold by voolex.com are inspected and tested before and after leaving the manufacturer. Each and every item is tested by our technicians and is guaranteed to be free of material defects and manufacturing faults.
Regarding Refunds, Return, and Exchange Requests
Purchases made at voolex.com are covered by a full 30-day satisfaction guarantee. During the 30 days period, customers are eligible for refunds and/or replacements for any purchases made (unless otherwise stated on the item description). After 30 days, customers are only eligible for a replacement under the manufacturer's warranty. If no replacement is available, an exchange for a comparable model and/or store credit will be issued at our discretion. Any physical damage or modifications on a product will automatically void its return policy/warranty and we will return any products that exhibit physical damage back to the customer. But we don't pay for the return shipping fee.
The return address is following:
(Please contact customer service to get the RMA code before returning)
Please include the following information with the return:
-Your Name, address, email and order number
-Request either Refund or Exchange
-If Exchange, include new item (exchange only for equal or lesser value)
We highly recommend getting some sort of tracking and or insurance on the package. We are not responsible for items lost or damaged on route back to us. You will get refund when you provide the tracking number in 2 working days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.